Refund Policy

Refund Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a 100% Guaranteed Refund or Exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.



Non-Returnable items:

Gifts from IT'S FROM THE SHOP GIVE-A-WAYS

 To complete your return, we require a receipt or proof of purchase and a picture of the product.

(SEE RETURN SHIPPING ADDRESS BELOW)

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 5 business days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your 100% refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at itsfromtheshop@gmail.com


Return Shipping
To return your product, you should mail your product to: 6313 Llilypad ct Charlotte North Carolina US 28262

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


- It's From The Shop Support Team